Customer
A global industrial manufacturer with a large Parts & Services business (representing ~2/3 of global revenue) supporting equipment in the field.
The challenge
Before Resourcly, the company faced fragmented systems, lack of data from suppliers and data quality leading to redundant parts, a high amount of variants and therefore persistent overstock situation in spares and components. At the same time, R&D teams across divisions need complete and sufficient parts data which was hard to get, which led to redundant components, high amount of variants being designed and sourced in parallel.
Business impact
The team described a chain reaction of inefficiencies:
Too many references / SKUs and overlapping component variants
Too many suppliers, or too many different components from the same supplier
Lack of optimization across divisions and functions
Longer repair lead times, delaying equipment recovery in the field
In short: complexity increased, service slowed down, and internal teams spent time managing the consequences instead of preventing them.
Why Resourcly
The decision to try Resourcly came after an initial 1-hour discussion that quickly confirmed the relevance for their transformation program. They also explored whether their existing forecasting / supply chain IT provider could do the same job - but found that, in practice, no other supplier could deliver the same capability when they got into the details.
Key differentiator: a “smart” way to compare products and components based on technical features with high granularity, enabling practical reuse and rationalization decisions. Finally an AI case that delivers real value and delivers what was promised.
Buying process
Resourcly was evaluated through a sequence of stakeholder interviews spanning strategy, IT, finance, and operations:
VP Strategy (SMR)
Head of Group IT, R&D VP's
CFO & CEO Sandvik Mining
Head of Procurement
Head of Supply Chain
A clear requirement emerged: the pilot should not create extra tasks for already-busy teams.
What changed
The benefits landed in two major areas:
More efficient product development
Engineers can select components already used (instead of creating new ones), reducing redundancy across divisions.Inventory optimization to serve customers faster
By decreasing the number of references, the company can accelerate service response when equipment fails - improving availability for customers in the field.
If Resourcly didn’t exist
They would have to ask R&D and Purchasing to do the same work manually - but it would likely take so long that they’d hesitate to launch the initiative at all.
Challenges & lessons learned
The biggest challenges weren’t technical - they were internal change management. Resourcly “revealed opportunities” in current ways of working, and the team noted the need to ensure the value is understood internally (especially among engineering teams).
What’s next
Resourcly is expected to become increasingly critical, with usage growing once internal processes are adapted to capture the full benefit.
Recommendation
They would recommend Resourcly especially to industrial corporations with R&D and Purchasing, where fragmentation naturally creates inefficiencies.
“Resourcly is a kind of a revelator of our opportunities… we need to change our way of working to take the maximum benefits. This will lead to a competitive advantage as it is a novel approach.”
Christian Morandini, CFO, Sandvik Mining Solutions